Our Policies

From product design to order fulfillment, we put the same level of care into everything we do. Review our policies below and contact us at customer.service@theavalentina.com if you have any questions about your Thea Valentina purchase.

Shipping

• Orders are processed within 1 business day and ship via Fedex, Monday—Friday. Orders placed between 8am—11am will ship the same day, while those processed after 11am will ship the next day. Orders placed on Saturdays or Sundays will be processed on Monday. Unfortunately, shipping is not available for P.O. box addresses.
  
• You will receive an order confirmation email once your order has been received and initiated. Because shipping addresses cannot be changed once an order is submitted, we encourage you to double check your shipping details prior to purchase. Thea Valentina LLC is not responsible for orders shipped to incorrect addresses provided by the customer, nor for delays in shipping or delivery due to force of nature or other events outside of our control.
  
• You will receive a shipping confirmation email with tracking details upon shipment of your parcel. We do not require a signature upon delivery. Please note the date of delivery associated with your tracking number and make the appropriate arrangements to receive your package safely. Thea Valentina LLC is not responsible for lost or stolen packages delivered to the confirmed shipping address.
  
• Domestic shipping: We offer the following domestic shipping options. Please note that shipping charges are non-refundable. 
• Standard
• Next Day
• 2nd Day

• International Shipping: COMING SOON. Duties and taxes must be prepaid and will be collected at checkout. Unfortunately, we do not accept returns or exchanges for international orders. All international orders are final.
  
• Payment Method: We accept all major credit cards.

Returns

• Returns are accepted within 7 days from the delivery date. Merchandise must be returned in its original condition, unworn, unwashed, and untailored with original tags attached. A return fee  of $15 will be applied to all returns, which will be deducted from your refund. Thea Valentina LLC reserves the right to deny a refund if the merchandise returned is not in its original condition or does not meet our return quality standards. If you have questions about your return, contact us at customer.service@theavalentina.com for assistance.
  
• If you receive a damaged item, you must email customer.service@theavalentina.com  within 24 hours of delivery to initiate a valid refund process.
  
• To request a return authorization, please email customer.service@theavalentina.com with your order number and reason for return. We will respond within 24 hours between Monday—Friday, holidays excluded.  Returns must be received within 7 days of the return authorization approval date for a full refund. Any return received after the 7-day period will be returned to the customer at their expense.
  
• Approved refunds will be processed within 7-10 business days, minus the standard return fee of $15. Original shipping charges are non refundable. A credit will be posted to your account within 7-10 business days, depending on your financial institution. Thea Valentina LLC is not responsible for any packages lost, stolen or damaged in transit during the return process.
  
• Sale Items: Unfortunately, we do not allow returns on sale items. All sale purchases are final, without exception. We cannot offer price adjustments on merchandise purchased at full price prior to a promotion. Promotional codes may not be combined with sale item purchases.

Exchanges